The challenge
Visitors have questions at all hours, and most won't fill in a form to ask them. We wanted an assistant that answers like a knowledgeable team member, never makes up prices or promises, and turns real interest into a lead.
What we built
- Replies stream word by word, so answers start appearing in under a second
- A system prompt with our real services, prices and rules, plus guardrails against inventing answers
- Tool calling: when a visitor agrees, the agent saves their name, email and needs and emails the full transcript to the team
- Conversation memory for the session, so follow-up questions make sense
- Daily usage limits and graceful fallbacks to the booking form if the AI is busy
- A clear notice in the chat that it's an AI assistant, with a link to our privacy policy
The result
It runs on every page of this site. The same approach powers the AI chat and voice agents we build for clients, trained on their business instead of ours.